Help Center

We offer free and fast shipping. Shipping details are as follows:

USA: We ship via UPS from our warehouse in California.

Canada: We ship via Canada Post from our warehouse in Ottawa.

UK: We ship via DPD from our warehouse in either Heywood or Feltham

Australia/NZ: We ship via Australia Post from our warehouse in Melbourne.

All orders dispatch within 24-48hrs with standard delivery times then applying (2-5 days on average).

For all returns/refunds, please use the Contact Us page.

Returns/refunds are accepted as follows:

Before your order has shipped

You may cancel your order for a full refund at any time prior to your order dispatching from the warehouse.

After your order has shipped

You may return your Heat Healer for a refund within 30 days of your order being delivered.

A small return shipping fee ($39 or £19) will be deducted from the refund amount to cover the cost of return shipping.

We don't resell any used Heat Healers (they are either donated or given away). To help us avoid unnecessary returns, please consider the following:

Size & weight of the package

The Heat Healer comes in a box with dimensions 20" x 20" x 10" (50cm x 50cm x 25cm) and a total weight of 24lbs (11kg).

Please consider the size and weight of the box, before making your purchase.

Time to use

The Heat Healer requires 15 minutes of pre-heating before use. Most people then get a good sweat going after about 20 minutes in the Heat Healer and will tend to stay in for a total session of anywhere from 30-60minutes.

Please consider if you have time to use the Heat Healer, before making your purchase.

The experience of a sauna blanket

Please make sure to read/watch the 'How To Use' instructions for the Heat Healer and consider whether you believe the experience of a sauna blanket will be right for you, before making your purchase.

You can read these instructions by navigating to the 'How To Use' page on this website (use the navigation at the top of the page).

The Heat Healer comes with a three year limited warranty and we will replace or refund in full (including shipping) any product that is deemed to be faulty during this period. 

Please use the contact us form to arrange your warranty claim.

Use the contact us form to reach out to us with any enquiries. 

This form is linked to our ticketing support system and will ensure your enquiry does not get missed. 

Please allow us two business days to respond to your request.

We are based out of Bondi Beach in Sydney, Australia. 

We have on the ground fulfillment centers in Australia (Melbourne), the USA (California), Canada (Ottawa), and the UK (Feltham/Heywood).

Having on the ground fulfillment centers in each country we operate in allows us to offer free and fast shipping (typically 3-5 days on average).

We have reinvented the sauna from the ground up with the best of both science and nature. All materials used are ROHS Certified, meaning that they have been tested to the highest safety standards ensuring that they are non-toxic and free from harmful chemicals.

Details of each layer of the sauna blanket is below.

• The recommended temperature for the Heat Healer is is around 70c (158f).
• The maximum temperature allowed on the controller is 80c (176f). You should only use the maximum temperature if you have become used to the Heat Healer and you feel comfortable adjusting the temperature up. It is not recommended for beginners. 

Included with your purchase of the Heat Healer is:

• The Heat Healer infrared sauna blanket
• A controller for setting the timer and temperature 
• A soft head pillow that is also waterproof. This will provide additional comfort during use.

To use your infrared sauna blanket, follow these steps (full instructional video is here - https://www.youtube.com/watch?v=_akjuA_1-JE): 

• Find somewhere comfortable to lay the Heat Healer down. A bed or anywhere with a stable heat-resistant surface will work perfectly (eg, a rug, carpet, yoga mat, etc).  
• Plug the Heat Healer in, turn the power on and select the temperature you would like it to be set to.  
• Lay a towel down first inside the Heat Healer. This will help to absorb any sweat and keep your Heat Healer clean and hygienic.  
• Allow the Heat Healer to pre-heat for approximately 10-15minutes before hopping in.
• Enjoy your infrared sauna experience for up to 60 minutes. We recommend drinking plenty of water throughout the session.  
• At the end of your session, we recommend taking a cool shower whilst you allow the Heat Healer to cool down back to room temperature (don't fold the Heat Healer back up until it has cooled down).  
• Give the Heat Healer a quick wipe down and then it is ready to put away. 

No, you won’t be laying in a puddle of sweat! When using the Heat Healer, you should always place a towel down first, on top of the jade and tourmaline stone.

When you sweat, you will sweat into the towel, just the same as you would in a traditional sauna where you would put a towel on the bench first before sitting down.

Don't worry, we know that a sauna blanket might seem like a weird concept at first, but it is actually super easy to keep clean and not at all icky!

You can use your Heat Healer daily if you so choose. 

However, we recommend not using the Heat Healer for more than 60-minutes at a time, as you may become overly dehydrated.

Absolutely! Here are some pro tips on staying comfortable and relaxed during your time using the Heat Healer:

• TIP #1 Have a water bottle ready and drink plenty of water.
• TIP#2 If you are using a pillow behind your head, make sure to place a towel down first as you are still going to sweat out of your head.
• TIP#3 If you feel like browsing your phone or watching TV whilst using the Heat Healing, then use a bunch of pillows to prop your body up, so that you are not laying entirely flat.
• TIP#4 Have some face cloths or hand towels ready, so you can wipe away any sweat from your forehead or eyes.

We recommend always laying a towel down first, which will help to absorb any sweat and keep the Heat Healer dry. 

As well, after each use, simply wipe down the Heat Healer with water or any other natural cleaning solution (eg, diluted vinegar). 

No. Do not use the Heat Healer if you are pregnant, under the age of 16 or under the influence of drugs or alcohol.

If you have any pre-existing medical conditions, make sure to check with your doctor first before using the Heat Healer.

Always read the Health and Safety Precautions and User Manual before using the Heat Healer.

It is important to remember that the Heat Healer is a heat therapy device and it must be used responsibly. If you have any pre-existing medical conditions or concerns, please consult with your doctor or health professional first.

Make sure to always follow these responsible use guidelines below:

#1 Always check the Heat Healer for any damage to the blanket or fraying of the cables before use. Do not use the blanket if there is damage.

#2 Always place a towel down inside the blanket first. This will not only help to absorb any sweat, but it will also provide additional comfort during your sauna session.

#3 When using the Heat Healer, always turn it on and let it heat up to the desired temperature first, BEFORE you hop into the blanket. This will ensure that the temperature is comfortable and right for your body before you commence your sauna session.

#4 Always ensure that the blanket is closed appropriately and that the fabric is not crimped or creased upon itself. This will ensure that you don't get 'hot spots' in the blanket.

#5 A good starting temperature is 70c (158f). At this temperature, you should be able to get a good sweat going. Only increase the temperature if you have become familiar with the Heat Healer and are comfortable to do so.

#6 Always listen to your own body and do what is right for you. Never try to 'push' yourself or allow yourself to feel uncomfortable or excessively hot. Your sauna session in the Heat Healer should always be a comfortable and relaxing experience. The Heat Healer will automatically turn off after 60-minutes and this should be regarded as the maximum amount you should use the Heat Healer in any given day.

#7 Always stay hydrated, both before and after your sauna session.

#8 Always allow the Heat Healer to cool down entirely before you fold it up and put it away. It will take approximately 15 minutes to cool down entirely. 

#9 Never leave the Heat Healer unattended, especially in the presence of children or pets.

Infrared might sound like some unnatural futuristic technology, but really it isn’t. Infrared heat is produced from invisible infrared light and is a naturally occurring part of the light spectrum. It has been studied for over 200 years and is proven to be safe.

Infrared saunas themselves have existed since the 1960’s with millions having been sold around the world. In fact, infrared is such a safe method of producing heat that many hospitals use it in infant incubators to keep premature babies warm after birth.